Returns & Refunds Policy

Last updated: 26 October 2026

At Novatel, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our returns and refunds policy below.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order, provided the item meets the applicable return conditions.

To be eligible for a return, items should be unused, in their original condition and packaging, where reasonably possible. This does not affect your statutory rights if an item is faulty, damaged or not as described.

2. How to Request a Return

To request a return, please contact our customer support team through the contact page on our website. Include your order number and a brief explanation of the reason for your request.

Please wait for return instructions before sending any item back.

3. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

4. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and, where appropriate, photographs of the issue.

We will review your request and work with you to find an appropriate solution in accordance with applicable consumer protection laws.

5. Return Shipping Costs

For unwanted items, customers may be responsible for return shipping costs, where legally permitted.

If an item is faulty, damaged or incorrectly supplied, return costs and available remedies will be handled in accordance with applicable UK consumer law.

6. Cancellations

If you wish to cancel an order, please contact us as soon as possible. If your order has already been dispatched, you may need to follow the applicable returns procedure.

Under UK consumer law, most online purchases benefit from a 14-day cancellation period after delivery, subject to certain exceptions. This does not affect any additional return rights offered by Novatel.

7. Contact Us

For any questions about returns or refunds, please contact our customer support team through the contact page on our website. Please include your order number so we can assist you efficiently.

Thank you for shopping with Novatel. We appreciate your trust and understanding.