Shipping Policy

Last updated: 7 October 2026

At Novatel, we are committed to delivering your order as smoothly as possible. Please read our shipping policy below for information about our delivery times and order processing.

1. Order Processing

Orders are processed after payment has been successfully completed. Please allow a short processing period before your order is dispatched.

2. Shipping Times

Our estimated delivery time is 20–25 business days from the date your order has been processed.

Please note that business days exclude weekends and public holidays. Delivery times are estimates and may occasionally vary due to customs procedures, courier delays, or other circumstances beyond our control.

3. Shipping Confirmation and Tracking

Once your order has been dispatched, you may receive a shipping confirmation email with tracking information, where available. Tracking updates may take some time to appear in the carrier's system.

4. Delivery Information

Please ensure that your shipping address and contact details are correct when placing your order. Novatel cannot guarantee delivery to an incorrect or incomplete address provided at checkout.

5. Delays and Lost Orders

Although we do our best to ensure timely delivery, unforeseen circumstances may occasionally cause delays. If your order has not arrived within the estimated delivery timeframe, please contact our customer support team so we can assist you.

6. Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team through the contact page on our website.

Thank you for shopping with Novatel. We appreciate your patience and trust.